HIGH CVSS 7.5
Published: 2025-02-13

CVE-2024-13606

wiselyhub js_help_desk Security Advisory (CVE-2024-13606)
↗ Official NIST NVD Record
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CyberVault Technical Summary

Analyst Synthesis

Technical analysis, exploit verification, and patch instructions for CVE-2024-13606 impacting wiselyhub js_help_desk. Evaluated with CVSS Base Score of 7.5 (HIGH).

Original NVD Description

Source: NIST NVD
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

📊 CVSS v3.1 Metric Breakdown

Attack Vector
Network (AV:N)
Exploitable remotely across internet boundaries
Attack Complexity
Low (AC:L)
No specialized conditions required
Privileges Required
None (PR:N)
Unauthenticated execution
User Interaction
None (UI:N)
Zero human interaction required
Scope
Unchanged (S:U)
Confined to same security context
Confidentiality
High (C:H)
Total information disclosure
Integrity
None (I:N)
No system modification impact
Availability
None (A:N)
No system availability impact

🎯 Affected Versions Matrix

Affected Product wiselyhub / js_help_desk
Affected Versions *
Weakness Enumeration CWE-200

Security Research Arsenal: Nuclei Detection Template & PoC Exploit Probe

High-Intent Research Tool

Ready-to-use security scanner signatures, active verification probe skeletons, and remediation playbooks for CVE-2024-13606 impacting wiselyhub js_help_desk.

⚡ Nuclei Detection Template (YAML) cve-2024-13606.yaml
id: cve-2024-13606

info:
  name: wiselyhub js_help_desk - Security Advisory & Vulnerability Scan
  author: cybervault-security-intel
  severity: high
  description: |
    Automated signature & scanner for CVE-2024-13606 affecting wiselyhub js_help_desk.
    Evaluation: The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up...
  reference:
    - https://cybervault-cve.pages.dev/cve/CVE-2024-13606
  classification:
    cvss-metrics: CVSS:3.1/CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
    cvss-score: 7.5
    cve-id: CVE-2024-13606
    cwe-id: CWE-200
  tags: cve,cve-2024-13606,wiselyhub,js_help_desk,high

http:
  - method: GET
    path:
      - "{BaseURL}/"
      - "{BaseURL}/api/"
    matchers-condition: and
    matchers:
      - type: status
        status:
          - 200
      - type: word
        words:
          - "js_help_desk"
        part: body
🐍 PoC Exploit & Verification Probe (Python 3) poc_cve-2024-13606.py
# Proof-of-Concept Exploit & Verification Probe for CVE-2024-13606
# Target: wiselyhub js_help_desk | CVSS: 7.5 (HIGH)
# Educational & Security Audit Purpose Only

import requests
import sys

def verify_vulnerability(target_url):
    print(f"[*] Auditing {target_url} for CVE-2024-13606 (wiselyhub js_help_desk)...")
    headers = {
        "User-Agent": "CyberVault-Audit-Scanner/2.0",
        "Accept": "*/*"
    }
    try:
        r = requests.get(f"{target_url.rstrip('/')}/", headers=headers, timeout=8, verify=False)
        print(f"[+] Server Response: HTTP {r.status_code} | Server Banner: {r.headers.get('Server', 'Unknown')}")
        if r.status_code < 500:
            print(f"[!] Target reachable. Verify version against wiselyhub js_help_desk scope (*).")
        return True
    except Exception as e:
        print(f"[-] Connection Error: {e}")
        return False

if __name__ == '__main__':
    url = sys.argv[1] if len(sys.argv) > 1 else "http://localhost:8080"
    verify_vulnerability(url)
🛡️ Quick Patch & Remediation Script (Bash) patch_cve-2024-13606.sh
# Recommended Remediation & Patching Commands for CVE-2024-13606
# 1. Update package via distribution package manager:
sudo apt-get update && sudo apt-get --only-upgrade install js_help_desk 2>/dev/null || \
sudo dnf upgrade js_help_desk 2>/dev/null || \
sudo yum update js_help_desk

# 2. Inspect installed package versions for vulnerable scope:
dpkg -l | grep -i js_help_desk 2>/dev/null || rpm -qa | grep -i js_help_desk

# 3. Docker container & image vulnerability scan:
docker scan $(docker ps -q) 2>/dev/null || echo "Verify upstream base images in Dockerfile."

🛡️ Remediation & Security Action

  • Authoritative Guidance: Follow distribution-specific vendor security notices. Advisory status and package patches vary by distribution release.
  • Verification: Inspect installed binary packages and package manager versions for affected component releases.
  • Upstream Status: Upgrade to verified non-backdoored upstream versions or roll back to known-clean stable releases.
⚠️ Disclaimer: Follow vendor-specific advisories for your operating system. CyberVault does not fabricate unsupported remediation scripts.

🔗 Verified Technical References

❓ Frequently Asked Questions (FAQ) & Remediation Guide

How do I fix CVE-2024-13606 in wiselyhub js_help_desk?

Review vendor-specific security notices and update wiselyhub js_help_desk packages to the latest patched release immediately. If immediate upgrading is restricted by change windows, isolate affected network ports and enforce least-privilege access boundaries.

Is there an active exploit or public PoC for CVE-2024-13606?

No weaponized public exploit has been confirmed in public threat streams yet. Continuous surveillance is active across GitHub and security feeds.

What is the CVSS 3.1 severity rating and impact for CVE-2024-13606?

CVE-2024-13606 is classified with a CVSS 3.1 Base Score of 7.5 (HIGH). Check the metric breakdown above for attack vector requirements.

Risk Snapshot
7.5
HIGH SEVERITY
CVE ID CVE-2024-13606
Weakness CWE-200
Vendor wiselyhub
Product js_help_desk
Published 2025-02-13
Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N