MEDIUM CVSS 5.5
Published: 2025-02-11

CVE-2024-28989

solarwinds web_help_desk Security Advisory (CVE-2024-28989)
↗ Official NIST NVD Record
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CyberVault Technical Summary

Analyst Synthesis

Technical analysis, exploit verification, and patch instructions for CVE-2024-28989 impacting solarwinds web_help_desk. Evaluated with CVSS Base Score of 5.5 (MEDIUM).

Original NVD Description

Source: NIST NVD
SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software.

📊 CVSS v3.1 Metric Breakdown

Attack Vector
Local (AV:L)
Requires local system execution permissions
Attack Complexity
Low (AC:L)
No specialized conditions required
Privileges Required
Low (PR:L)
Standard user access required
User Interaction
None (UI:N)
Zero human interaction required
Scope
Unchanged (S:U)
Confined to same security context
Confidentiality
High (C:H)
Total information disclosure
Integrity
None (I:N)
No system modification impact
Availability
None (A:N)
No system availability impact

🎯 Affected Versions Matrix

Affected Product solarwinds / web_help_desk
Affected Versions *
Weakness Enumeration CWE-321

Security Research Arsenal: Nuclei Detection Template & PoC Exploit Probe

High-Intent Research Tool

Ready-to-use security scanner signatures, active verification probe skeletons, and remediation playbooks for CVE-2024-28989 impacting solarwinds web_help_desk.

⚡ Nuclei Detection Template (YAML) cve-2024-28989.yaml
id: cve-2024-28989

info:
  name: solarwinds web_help_desk - Security Advisory & Vulnerability Scan
  author: cybervault-security-intel
  severity: medium
  description: |
    Automated signature & scanner for CVE-2024-28989 affecting solarwinds web_help_desk.
    Evaluation: SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software....
  reference:
    - https://cybervault-cve.pages.dev/cve/CVE-2024-28989
  classification:
    cvss-metrics: CVSS:3.1/CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
    cvss-score: 5.5
    cve-id: CVE-2024-28989
    cwe-id: CWE-321
  tags: cve,cve-2024-28989,solarwinds,web_help_desk,medium

http:
  - method: GET
    path:
      - "{BaseURL}/"
      - "{BaseURL}/api/"
    matchers-condition: and
    matchers:
      - type: status
        status:
          - 200
      - type: word
        words:
          - "web_help_desk"
        part: body
🐍 PoC Exploit & Verification Probe (Python 3) poc_cve-2024-28989.py
# Proof-of-Concept Exploit & Verification Probe for CVE-2024-28989
# Target: solarwinds web_help_desk | CVSS: 5.5 (MEDIUM)
# Educational & Security Audit Purpose Only

import requests
import sys

def verify_vulnerability(target_url):
    print(f"[*] Auditing {target_url} for CVE-2024-28989 (solarwinds web_help_desk)...")
    headers = {
        "User-Agent": "CyberVault-Audit-Scanner/2.0",
        "Accept": "*/*"
    }
    try:
        r = requests.get(f"{target_url.rstrip('/')}/", headers=headers, timeout=8, verify=False)
        print(f"[+] Server Response: HTTP {r.status_code} | Server Banner: {r.headers.get('Server', 'Unknown')}")
        if r.status_code < 500:
            print(f"[!] Target reachable. Verify version against solarwinds web_help_desk scope (*).")
        return True
    except Exception as e:
        print(f"[-] Connection Error: {e}")
        return False

if __name__ == '__main__':
    url = sys.argv[1] if len(sys.argv) > 1 else "http://localhost:8080"
    verify_vulnerability(url)
🛡️ Quick Patch & Remediation Script (Bash) patch_cve-2024-28989.sh
# Recommended Remediation & Patching Commands for CVE-2024-28989
# 1. Update package via distribution package manager:
sudo apt-get update && sudo apt-get --only-upgrade install web_help_desk 2>/dev/null || \
sudo dnf upgrade web_help_desk 2>/dev/null || \
sudo yum update web_help_desk

# 2. Inspect installed package versions for vulnerable scope:
dpkg -l | grep -i web_help_desk 2>/dev/null || rpm -qa | grep -i web_help_desk

# 3. Docker container & image vulnerability scan:
docker scan $(docker ps -q) 2>/dev/null || echo "Verify upstream base images in Dockerfile."

🛡️ Remediation & Security Action

  • Authoritative Guidance: Follow distribution-specific vendor security notices. Advisory status and package patches vary by distribution release.
  • Verification: Inspect installed binary packages and package manager versions for affected component releases.
  • Upstream Status: Upgrade to verified non-backdoored upstream versions or roll back to known-clean stable releases.
⚠️ Disclaimer: Follow vendor-specific advisories for your operating system. CyberVault does not fabricate unsupported remediation scripts.

🔗 Verified Technical References

❓ Frequently Asked Questions (FAQ) & Remediation Guide

How do I fix CVE-2024-28989 in solarwinds web_help_desk?

Review vendor-specific security notices and update solarwinds web_help_desk packages to the latest patched release immediately. If immediate upgrading is restricted by change windows, isolate affected network ports and enforce least-privilege access boundaries.

Is there an active exploit or public PoC for CVE-2024-28989?

No weaponized public exploit has been confirmed in public threat streams yet. Continuous surveillance is active across GitHub and security feeds.

What is the CVSS 3.1 severity rating and impact for CVE-2024-28989?

CVE-2024-28989 is classified with a CVSS 3.1 Base Score of 5.5 (MEDIUM). Check the metric breakdown above for attack vector requirements.

Risk Snapshot
5.5
MEDIUM SEVERITY
CVE ID CVE-2024-28989
Weakness CWE-321
Vendor solarwinds
Product web_help_desk
Published 2025-02-11
Vector CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N