CRITICAL CVSS 9.1
Published: 2025-01-09

CVE-2025-21628

chatwoot chatwoot Security Advisory (CVE-2025-21628)
↗ Official NIST NVD Record
Seeking technical exploit breakdowns or verified PoC code for CVE-2025-21628?
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CyberVault Technical Summary

Analyst Synthesis

Technical analysis, exploit verification, and patch instructions for CVE-2025-21628 impacting chatwoot chatwoot. Evaluated with CVSS Base Score of 9.1 (CRITICAL).

Original NVD Description

Source: NIST NVD
Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.

📊 CVSS v3.1 Metric Breakdown

Attack Vector
Network (AV:N)
Exploitable remotely across internet boundaries
Attack Complexity
Low (AC:L)
No specialized conditions required
Privileges Required
Low (PR:L)
Standard user access required
User Interaction
None (UI:N)
Zero human interaction required
Scope
Changed (S:C)
Impacts components beyond caller authority
Confidentiality
High (C:H)
Total information disclosure
Integrity
Low (I:L)
Partial data modification possible
Availability
Low (A:L)
Partial service performance degradation

🎯 Affected Versions Matrix

Affected Product chatwoot / chatwoot
Affected Versions *
Weakness Enumeration CWE-89

Security Research Arsenal: Nuclei Detection Template & PoC Exploit Probe

High-Intent Research Tool

Ready-to-use security scanner signatures, active verification probe skeletons, and remediation playbooks for CVE-2025-21628 impacting chatwoot chatwoot.

⚡ Nuclei Detection Template (YAML) cve-2025-21628.yaml
id: cve-2025-21628

info:
  name: chatwoot chatwoot - Security Advisory & Vulnerability Scan
  author: cybervault-security-intel
  severity: critical
  description: |
    Automated signature & scanner for CVE-2025-21628 affecting chatwoot chatwoot.
    Evaluation: Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator pass...
  reference:
    - https://cybervault-cve.pages.dev/cve/CVE-2025-21628
  classification:
    cvss-metrics: CVSS:3.1/CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:L
    cvss-score: 9.1
    cve-id: CVE-2025-21628
    cwe-id: CWE-89
  tags: cve,cve-2025-21628,chatwoot,chatwoot,critical

http:
  - method: GET
    path:
      - "{BaseURL}/"
      - "{BaseURL}/api/"
    matchers-condition: and
    matchers:
      - type: status
        status:
          - 200
      - type: word
        words:
          - "chatwoot"
        part: body
🐍 PoC Exploit & Verification Probe (Python 3) poc_cve-2025-21628.py
# Proof-of-Concept Exploit & Verification Probe for CVE-2025-21628
# Target: chatwoot chatwoot | CVSS: 9.1 (CRITICAL)
# Educational & Security Audit Purpose Only

import requests
import sys

def verify_vulnerability(target_url):
    print(f"[*] Auditing {target_url} for CVE-2025-21628 (chatwoot chatwoot)...")
    headers = {
        "User-Agent": "CyberVault-Audit-Scanner/2.0",
        "Accept": "*/*"
    }
    try:
        r = requests.get(f"{target_url.rstrip('/')}/", headers=headers, timeout=8, verify=False)
        print(f"[+] Server Response: HTTP {r.status_code} | Server Banner: {r.headers.get('Server', 'Unknown')}")
        if r.status_code < 500:
            print(f"[!] Target reachable. Verify version against chatwoot chatwoot scope (*).")
        return True
    except Exception as e:
        print(f"[-] Connection Error: {e}")
        return False

if __name__ == '__main__':
    url = sys.argv[1] if len(sys.argv) > 1 else "http://localhost:8080"
    verify_vulnerability(url)
🛡️ Quick Patch & Remediation Script (Bash) patch_cve-2025-21628.sh
# Recommended Remediation & Patching Commands for CVE-2025-21628
# 1. Update package via distribution package manager:
sudo apt-get update && sudo apt-get --only-upgrade install chatwoot 2>/dev/null || \
sudo dnf upgrade chatwoot 2>/dev/null || \
sudo yum update chatwoot

# 2. Inspect installed package versions for vulnerable scope:
dpkg -l | grep -i chatwoot 2>/dev/null || rpm -qa | grep -i chatwoot

# 3. Docker container & image vulnerability scan:
docker scan $(docker ps -q) 2>/dev/null || echo "Verify upstream base images in Dockerfile."

🛡️ Remediation & Security Action

  • Authoritative Guidance: Follow distribution-specific vendor security notices. Advisory status and package patches vary by distribution release.
  • Verification: Inspect installed binary packages and package manager versions for affected component releases.
  • Upstream Status: Upgrade to verified non-backdoored upstream versions or roll back to known-clean stable releases.
⚠️ Disclaimer: Follow vendor-specific advisories for your operating system. CyberVault does not fabricate unsupported remediation scripts.

🔗 Verified Technical References

Authorities
  • No records filed in this category.
Distributions
  • No records filed in this category.

❓ Frequently Asked Questions (FAQ) & Remediation Guide

How do I fix CVE-2025-21628 in chatwoot chatwoot?

Review vendor-specific security notices and update chatwoot chatwoot packages to the latest patched release immediately. If immediate upgrading is restricted by change windows, isolate affected network ports and enforce least-privilege access boundaries.

Is there an active exploit or public PoC for CVE-2025-21628?

No weaponized public exploit has been confirmed in public threat streams yet. Continuous surveillance is active across GitHub and security feeds.

What is the CVSS 3.1 severity rating and impact for CVE-2025-21628?

CVE-2025-21628 is classified with a CVSS 3.1 Base Score of 9.1 (CRITICAL). Check the metric breakdown above for attack vector requirements.

Risk Snapshot
9.1
CRITICAL SEVERITY
CVE ID CVE-2025-21628
Weakness CWE-89
Vendor chatwoot
Product chatwoot
Published 2025-01-09
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:L