LOW CVSS 3.5
Published: 2021-02-08

CVE-2021-21434

otrs survey Security Advisory (CVE-2021-21434)
↗ Official NIST NVD Record
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CyberVault Technical Summary

Analyst Synthesis

Technical analysis, exploit verification, and patch instructions for CVE-2021-21434 impacting otrs survey. Evaluated with CVSS Base Score of 3.5 (LOW).

Original NVD Description

Source: NIST NVD
Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface (i.e. another agent who wants to make changes in the survey). This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions.

📊 CVSS v3.1 Metric Breakdown

Attack Vector
Network (AV:N)
Exploitable remotely across internet boundaries
Attack Complexity
Low (AC:L)
No specialized conditions required
Privileges Required
High (PR:H)
Administrative credentials required
User Interaction
Required (UI:R)
User must click or open resource
Scope
Unchanged (S:U)
Confined to same security context
Confidentiality
Low (C:L)
Partial information leakage
Integrity
Low (I:L)
Partial data modification possible
Availability
None (A:N)
No system availability impact

🎯 Affected Versions Matrix

Affected Product otrs / survey
Affected Versions *
Weakness Enumeration CWE-79

Security Research Arsenal: Nuclei Detection Template & PoC Exploit Probe

High-Intent Research Tool

Ready-to-use security scanner signatures, active verification probe skeletons, and remediation playbooks for CVE-2021-21434 impacting otrs survey.

⚡ Nuclei Detection Template (YAML) cve-2021-21434.yaml
id: cve-2021-21434

info:
  name: otrs survey - Security Advisory & Vulnerability Scan
  author: cybervault-security-intel
  severity: low
  description: |
    Automated signature & scanner for CVE-2021-21434 affecting otrs survey.
    Evaluation: Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface (i.e. another agent who wants to make c...
  reference:
    - https://cybervault-cve.pages.dev/cve/CVE-2021-21434
  classification:
    cvss-metrics: CVSS:3.1/CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:L/A:N
    cvss-score: 3.5
    cve-id: CVE-2021-21434
    cwe-id: CWE-79
  tags: cve,cve-2021-21434,otrs,survey,low

http:
  - method: GET
    path:
      - "{BaseURL}/"
      - "{BaseURL}/api/"
    matchers-condition: and
    matchers:
      - type: status
        status:
          - 200
      - type: word
        words:
          - "survey"
        part: body
🐍 PoC Exploit & Verification Probe (Python 3) poc_cve-2021-21434.py
# Proof-of-Concept Exploit & Verification Probe for CVE-2021-21434
# Target: otrs survey | CVSS: 3.5 (LOW)
# Educational & Security Audit Purpose Only

import requests
import sys

def verify_vulnerability(target_url):
    print(f"[*] Auditing {target_url} for CVE-2021-21434 (otrs survey)...")
    headers = {
        "User-Agent": "CyberVault-Audit-Scanner/2.0",
        "Accept": "*/*"
    }
    try:
        r = requests.get(f"{target_url.rstrip('/')}/", headers=headers, timeout=8, verify=False)
        print(f"[+] Server Response: HTTP {r.status_code} | Server Banner: {r.headers.get('Server', 'Unknown')}")
        if r.status_code < 500:
            print(f"[!] Target reachable. Verify version against otrs survey scope (*).")
        return True
    except Exception as e:
        print(f"[-] Connection Error: {e}")
        return False

if __name__ == '__main__':
    url = sys.argv[1] if len(sys.argv) > 1 else "http://localhost:8080"
    verify_vulnerability(url)
🛡️ Quick Patch & Remediation Script (Bash) patch_cve-2021-21434.sh
# Recommended Remediation & Patching Commands for CVE-2021-21434
# 1. Update package via distribution package manager:
sudo apt-get update && sudo apt-get --only-upgrade install survey 2>/dev/null || \
sudo dnf upgrade survey 2>/dev/null || \
sudo yum update survey

# 2. Inspect installed package versions for vulnerable scope:
dpkg -l | grep -i survey 2>/dev/null || rpm -qa | grep -i survey

# 3. Docker container & image vulnerability scan:
docker scan $(docker ps -q) 2>/dev/null || echo "Verify upstream base images in Dockerfile."

🛡️ Remediation & Security Action

  • Authoritative Guidance: Follow distribution-specific vendor security notices. Advisory status and package patches vary by distribution release.
  • Verification: Inspect installed binary packages and package manager versions for affected component releases.
  • Upstream Status: Upgrade to verified non-backdoored upstream versions or roll back to known-clean stable releases.
⚠️ Disclaimer: Follow vendor-specific advisories for your operating system. CyberVault does not fabricate unsupported remediation scripts.

🔗 Verified Technical References

Authorities
  • No records filed in this category.
Distributions
  • No records filed in this category.

❓ Frequently Asked Questions (FAQ) & Remediation Guide

How do I fix CVE-2021-21434 in otrs survey?

Review vendor-specific security notices and update otrs survey packages to the latest patched release immediately. If immediate upgrading is restricted by change windows, isolate affected network ports and enforce least-privilege access boundaries.

Is there an active exploit or public PoC for CVE-2021-21434?

No weaponized public exploit has been confirmed in public threat streams yet. Continuous surveillance is active across GitHub and security feeds.

What is the CVSS 3.1 severity rating and impact for CVE-2021-21434?

CVE-2021-21434 is classified with a CVSS 3.1 Base Score of 3.5 (LOW). Check the metric breakdown above for attack vector requirements.

Risk Snapshot
3.5
LOW SEVERITY
CVE ID CVE-2021-21434
Weakness CWE-79
Vendor otrs
Product survey
Published 2021-02-08
Vector CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:L/A:N